Product and Technical support for your devices.
Tech Tips & News
G-Series Programming Resources
Do you have a G-Series programming question? Visit the DOWNLOADS section to access product resources, programming tutorials and helpful white papers. You can also view our pre-recorded programming webinars below:
UNICATION AUTHORIZED DEALERS
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PRODUCT & TECHNICAL SUPPORT
The Authorized Unication Dealer you purchased your Unication product from should be your go to for support and customer service. Authorized Dealers are responsible for supporting customers before, during and after the sale. Please contact your original Dealer with any technical or product support needs.
WARRANTY SERVICE & REPAIR
Your Authorized Dealer will assist you with requesting warranty repair and walk you through the warranty process step by step. Contact your dealer today to start the process and get your device back in great shape!
Keep up with Unication's software releases and make sure you are running the latest software on your device. VISIT DOWNLOADS
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G-Series Battery Preservation and Optimization Tips:
G1 Voice Pager:
Replace G1 Batteries Every 6 Months
For optimal performance, G1 Batteries should be replaced every 6 months.
Unication strongly recommends using Powerex 1000 mAh NiMH rechargeable batteries.
G1 Programming & Battery Life
Contact your dealer for additional programming tips to extend your battery life and performance.
Batteries & Cold Weather
As with any battery operated device, freezing temperatures of 30 degrees & below may impact the G1’s battery life. The following preventative measures are recommended to maximum battery performance in cold temperatures.
Ensure that batteries are fully charged prior to any extended exposure to freezing temperatures. Do not leave your G1 in exposed temperatures for long periods of time. It is recommended to keep on your person as body warmth helps to protect from cold conditions.
Replacing your G1 batteries every 6 months is strongly recommended. Replacing your G1 batteries before the start of the cold season will help to maximize battery life. For optimal performance, Unication recommends using at least 1000 mAh NiMH rechargeable batteries.
*Please be advised that over tightening the battery door screws may cause the unit to not charge/program correctly. If unit does not sit securely in the cradle, please check the screws and loosen as needed.
G-Series P25 Voice Pager Batteries (G2, G3, G4, G5):
Replace G2-G5 Batteries Every 12 Months
For optimal performance, the G2-G5 Li-Ion Battery should be replaced every 12 months.
Programming Settings & Battery Life
Programming settings such as screen backlight timing, brightness level and vibrate timing can impact battery life and be adjusted to help optimize your battery. Contact your Dealer for best practice recommendations.