Unication Tech Support

Troubleshooting & Assistance
Select a G1 Issue Below
Confirm if the main issue is Pager, Charger, or Battery related.

Try charging the pager using a different charger. Try charging a different pager in charger. Try replacing batteries - will the device power on?

Rule out the following common issues:
CHARGER:

Is the correct G1 power adapter being used with charger (only the original OEM adapter should be used)?

Is the charger plugged directly into a wall outlet, not a power strip or extension?

G1-Standard-Charger.png
BATTERY:

Are the recommended 1000-1100 mAh AAA NiMH rechargeable batteries being used?

Have batteries been replaced within past 6 months? G1 batteries should be replaced every 6 months for optimal performance.

g1--batteries-(4-pack).png
DEVICE:

Check that battery door screws are not overtightened. When the G1 battery door screws are overtightened, it can cause the battery door to flux, or bend. This can affect how the unit rests in the charging cradle. Ensure that the battery door is flush with the rest of the pager and loosen screws if needed.

After these steps are verified, the dealer can submit an RMA and include these details.
Contact Unciation Tech Support