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Unication Tech Support
Troubleshooting & Assistance
Select a G2-G5 P25 Issue Below
Confirm if the main issue is Pager, Charger, or Battery related.
Try charging the pager using a different charger/charging cable. Try charging a different pager in charger/charging cable. Try replacing the battery- will the device power on?
Rule out the following common issues:
Is the correct OEM micro-USB charging cable AND power adapter being used to charge G2-G5?
Is the charger plugged directly into a wall outlet, not a power strip or extension?
Is the recommended Lithium-Ion battery being used?
Has the battery been replaced within past 12 months? G2-G5 batteries should be replaced every 12 months for optimal performance.
Is the USB port pushed into the device where the cable plugs into device?
After these steps are verified, the dealer can submit an RMA and include these details.
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